Alidade MER is committed to providing outstanding customer service. We offer professional and dedicated assistance to our clients. That is why we are proud of our continued success in satisfying one customer after the other. A strong indicator of our professionalism are the testimonials below, as well as our 2011 Dunn & Bradstreet Open Rating System score of 96 out of 100. In a letter from Dunn & Bradstreet, they complimented Alidade MER as having “among the highest consulting firms ever scored.”
Below are some customer testimonials.
Project: University of Central Florida Facilities Maintenance Program Improvements
Starting in 2012, Alidade MER worked with the University of Central Florida (UCF), assisting them with restructuring from shop to zone maintenance, designing and implementing a best-practice maintenance management program and assisting with similar improvements in custodial, landscaping and capital project management. The best testimonial from this project was that UCF was presented with the Uptime Award for Best Work Execution Management at the 2015 International Maintenance Conference (link to 2015 IMC presentation).
Results that UCF achieved include increased capture of labor hours from 1.6 work hours per worker per day to 7.5, number of work orders completed per person per day increased from 1.4 to 5.4, and the amount of total square feet of facility maintained per worker went from approximately 83,000 to over 103,000.
Project: FMECA for a production system at an aerospace manufacturing firm.
The production equipment had been installed six years prior to the analysis. Over time the system had numerous modifications (many undocumented alterations) and had not been reliable for any appreciable period of time. Clients had seen a sample of the product that could be successfully completed using the process and valued the fit and finish of the final product. This lead the aerospace firm to focus on getting the production equipment to operate reliably. After the FMECA and project report were read by the newly hired reliability engineer she provided the following feedback:
“After reviewing the FMECA results and report I was able to hit the ground running. We made the recommended changes and the [production system] has now exceeded our goals for availability, production rate and quality. Our customers and the production manager are happier than ever.”
Two years after the maintenance plans were implemented the assets remain highly reliable.
Project: Comprehensive Organizational Reliability Assessment
Provided a two week, two consultant assessment of a mid-sized chemical firm. Assessment was done in alignment with the Organizational Reliability Model. Assessment results detailed leadership, foundation, process and proactive reliability characteristics of the plant. The assessment also provided details needed to justify the implementation project. The plant manager provided the following comments:
“The quality of this assessment and report were more than we expected! Alidade MER’s methods, professionalism and analysis provided excellent value.”
Project: Leadership Training Workshop Series
A mid-sized paper converting firm was experiencing excessive turnover, high recordable safety incidents and low morale within its workforce. Alidade MER was hired to provide a series of two day supervisor and manager Productive Leadership Workshops. In a customer feedback survey conducted six months after the final workshop, the following quote was received:
“New supervisors were expected to know all this stuff but nobody ever taught it to us. It’s like we were all on a basketball team but we didn’t pass the ball or play defense for each other. Every person was looking out for themselves and we didn’t work together. Things are different now. Thanks.”
Turnover and absenteeism have dropped to below industry averages. People are happier doing their jobs.
Project: Coast Guard Buoy Tender Integrated Ship Systems Team
The U.S. Coast Guard contracted with Alidade MER to provide maintenance support for a fleet of sixteen WLB class and fourteen WLM class cutters. Tasking includes complex preventive maintenance and condition-based maintenance. The Federal Government requires a Contractor Performance Assessment Report (CPAR) to be periodically filed. Quoting from the CPAR:
“Quality: The technicians were extremely diligent in performing work, including photographic documentation of all steps. Quality checks were performed on three levels: workers, supervisors and the project manager. When a discrepancy was discovered at any level of inspection the tasks were immediately reworked by the appropriate personnel and checked with the next higher level. All services met or exceeded requirements.”
“Schedule: Alidade is very diligent to maintain the schedule. They routinely adjust manpower during tasks and adjust hours to keep within the scheduled periods of performance. They worked well with the Coast Guard’s difficult time schedules. Due to delayed award of the contract (by the government) the contractor was able to be onsite for work with extremely short notice.”
“Cost Control: Alidade estimates conservatively to keep cost within acceptable parameters.”
“Management: Alidade maintains a formal management structure which is lean and efficient. Managers are proactive and strive to maintain high customer satisfaction.”
“Regulatory Compliance: Alidade keeps up with all federal, state and international regulatons and is expeditious in correcting any deficiencies encountered.”
“Recommendation: Given what I know today about the contractor’s ability to perform in accordance with this contract, I would recommend them for similar requirements in the the future.”